Terms & Conditions

TERMS & CONDITIONS 

1.  Delivery and Collection Fee  

1. Delivery and collection within a 10 KM radius will be charged MYR15.00 / trip. Delivery and collection above 10 KM incur charges of MYR1.50 / KM. 

2. Additional charge of MYR15.00 / trip for delivery and collection before 08:00 and after 17:00. 

2.  Additional Driver  

1. Additional drivers will be charged MYR10.00 / person / day. All additional drivers must register upon vehicle pick-up and are subject to these terms & conditions. We reserve the right to charge penalties from MYR500.00 if the hirer hands over the vehicles to unauthorized drivers. 

3.  Driver's Age and License Requirements  

1. The drivers must be between 23 and 65 years old. Other nationals who hold a valid driving license in English can drive in Malaysia for a maximum of 3 months. Probationary license holders will not be accepted. 

4.  Minimum Rental  

1. Minimum rental is one day (24 hours). Extension above 12 hours considered full day rate. 

5.  Mileage Policy  

1. 200KM / day. Additional mileage will be charge (Group A) MYR0.50 / KM, (Group B) MYR1.00 / KM, (Group B) MYR2.00 / KM and (Group D) MYR3.00 / KM. 

2. Unlimited mileage is only Group A & B vehicle rental for more than 3 days. Group C, D & E vehicles are subject to the above policy. 

6.  Vehicle Collection  

1. Please bring a photocopy of your identity card/passport, driving licences, business card or any relevant document to verify your working/home address. 

2. During vehicle collection, the hirer is required to check for any damage or missing part to the vehicles. If the hirer found any damage or missing part before collecting the vehicle, please inform our staff immediately. Any damage or missing part that is not reported earlier will be considered under the hirer responsibility. 

7.  Insurance & Excess  

1. All vehicles are fully insured with standard motor vehicle policy. However, the hirer is responsible for excess not exceeding MYR4,000.00 (Group A), MYR6,000.00 (Group B), MYR10,000.00 (Group C) and MYR20,000.00 (Group D). 

2. The hirer can reduce the excess to MYR2,000.00 (Group A), MYR3,000.00 (Group B), MYR5,000.00 (Group C) and MYR10,000.00 (Group D) by purchasing optional Excess Protection for MYR20.00 / day (Group A), MYR30.00 / day (Group B), MYR40.00 / day (Group C) and MYR50.00 / day (Group D). 

3. All insurance and excess protection do not apply for damage or loss due to careless action, negligence, illegal or improper use of the vehicle. The insurance and excess protection also do not cover for tyre punctures, burst tyres, fuel errors, battery damage because of forgotten turned off electrical devices and loss or damage to the vehicle Accessories. 

4. The accident or damage only applies for collisions between two moving objects. Any damage while the vehicle is stationary will be under hirer’s full responsibility and subjected to the above excess and excess protection. 

5. For damage which involves a third party, the hirer is required to get information from the third-party driver which include the driver’s name, IC/Passport, driving licence and vehicle registration number. If the claim cannot be made against third party insurance, all damage will be under hirer’s responsibility and subjected to the above excess or excess protection. 

6. The hirer is reminded that underbody, windscreen and overhead damage is always at their own risk. All insurance and excess protection are void if the vehicle is driven on unsealed and unmade road or surface. 

7. The hirer is required to contact our representatives to inform us for any event of
   accidents or theft. 

8. A police report should be made within 24 hours after the accidents or from the time you’ve found out the theft or loss. The police report should be obtained in writing. 

8.  Fuel  

1. Fuel must be returned at the same level when the vehicle is returned. Surcharge up to MYR300 for refuelling. 

9.  Security Deposit  

1. Security deposit MYR300 - MYR3,000 / vehicle. 

2. The security deposit will be refunded after 10-14 working days. (Subject to the vehicle being returned in good condition & no summon issued). 

10. Penalties  

1. Garbage or dirt in the vehicle must be removed first when returning the vehicle. If the vehicle is returned in a dirty or smelly condition. A penalty of up to MYR500 will be charged for special cleaning. 

2. Pet and smoking is prohibited inside the vehicles. Penalty MYR500 will be charged for cleaning. 

3. All traffic/parking summons (if any) will be under hirer responsibility. Penalty MYR300 will be charged if the customer failed to pay the summons within the time specified after we send notification. 

4. For long term rental, the hirer is responsible to return the vehicle at our nearest branch if the vehicle is due for servicing. We reserve the right to charge a penalty of MYR1.00 / KM after 500 KM exceeding the service limit. 

11. Speed Limit  

1. Speed limit for highways in Malaysia is 110 KM/hr, while normal roads are 90 KM/hr. Please drive carefully and obey traffic rules. 

12. Returning The Vehicle  

1. Please inform us if you want to return or extend the rental. 

13. Cancellation Policy  

1. All cancellation must be notified 24 hours before the booking date. We reserve the right to charge full day rental for cancellation less than 24 hours. 

2. In the event of early termination or before the rental agreement period end, the hirer has no right for refund any or part of the charges. 

14. Personal Data  

1. We reserve the right to share your personal data with related agencies for debt recovery subjected to terms and conditions stated in the rental agreement.